Delivery & Returns

Delivery

Currently, we only ship to Mainland UK and Northern Ireland.

Royal Mail 1st Class Signed For - £5.39

Royal Mail 2nd Class Signed For - £4.69

If your order requires an express service, please contact us at sales@birmingham-runner.co.uk before placing your order. 

Returns

All gifts purchased after 1st December now qualify for our extended Christmas returns policy. Orders have until the 8th January 2024 for returned items to be returned back to us. 

If returns are received back to us within 14 days of receipt by the customer, a refund (or exchange if preferred) will be issued. Refunds are generally processed within 7 days after we receive the returned items. Credit notes will be issued for goods received after 14 days of receipt by the customer (up to 28 days) which will be valid for 12 months from the date issued. Please ensure all items being returned are in a re-saleable condition, in original, undamaged packaging with all labels attached, and have not been worn or otherwise used. We regret that we will be unable to accept non-faulty returns where tags have been removed.

After goods have been inspected by us, you will receive a full refund of the purchase price. When posting your item(s) back to us, it is strongly recommended you obtain proof of postage. Please ensure that items are well packaged.

If an item arrives faulty or incorrect, you must contact us by email or telephone within 48 hours of receipt. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged after inspection, you will receive a repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £10). Please note if the item is deemed not faulty, the customer is responsible for all postage costs.

In-store return policy differs, please ask in store or contact us for more details.

Please send your returns to: